Refund policy

Returns & Exchanges

We accept returns within 30 days of delivery.

If you’re not happy with your order, you can return it for a refund or exchange, as long as:

  • The item is unworn and unwashed

  • It’s returned within 30 days of receiving it

There is no restocking fee.

Return Shipping

If you’re returning an item because you changed your mind or need a different size, you are responsible for the return shipping cost.

If your item is faulty or damaged, we’ll provide a prepaid shipping label.

How to Start a Return or Exchange

To initiate a return or exchange, please contact us first.

You can:

Include your order number and the reason for your return, and we’ll guide you through the next steps.

Important

  • Returns sent back without contacting us first may be delayed.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kissclothingonline.com.