Refund policy

Returns & Refunds

At KiSS Print Studio, I take care to ensure orders are printed and prepared to a high standard.

As I offer a mixture of standard products, personalised items and printing on customer-supplied garments, returns and cancellations can vary depending on the type of order.

Standard & Non-Personalised Products

For standard products purchased online that haven't been individually personalised, you generally have the right to cancel your order within 14 days of receiving it.

Once you've notified me of your cancellation, you have a further 14 days to return the item.

Returned items should be in a condition consistent with reasonable inspection or trying on. Any handling beyond this which reduces the item's value may result in a deduction from the refund.

Unless I've agreed otherwise or the item is faulty, customers are responsible for return postage costs, where these have been communicated before purchase.

Eligible refunds, including standard outbound delivery charges where applicable, will be processed in accordance with UK consumer law.

Personalised & Custom Printed Orders

Products individually personalised to your specifications, such as items featuring your requested name, initials, squad number or bespoke design, are generally exempt from the usual 14-day change-of-mind cancellation rights.

Please check all personalisation details carefully before confirming your order.

If you notice an error, contact me as soon as possible. I'll do my best to help, although changes may not be possible once printing has started.

This does not affect your rights if an item is faulty, incorrectly supplied or not as described.

Upton United & Clubwear

Standard clubwear featuring an existing club badge is not automatically considered individually personalised.

Standard items purchased online may therefore be eligible for cancellation and return in accordance with your statutory rights.

Where additional individual personalisation has been requested, such as initials, a name or squad number, different cancellation rules may apply.

Customer-Supplied Garments

I'm happy to print onto customer-supplied clothing where suitable.

Please be aware that garments supplied by customers are printed at their own risk. Different fabrics, coatings and existing finishes can react differently to the heat and pressure involved in printing.

I take care when assessing and printing supplied garments, but cannot guarantee how every material will respond, particularly where its composition or suitability is uncertain.

I cannot accept responsibility for problems caused by pre-existing faults, unsuitable materials or unavoidable fabric reactions where reasonable care and skill have been exercised.

This does not affect your statutory rights if the printing service hasn't been carried out with reasonable care and skill.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please get in touch as soon as possible.

Where helpful, I may ask for photographs so I can understand the issue and arrange an appropriate resolution.

Depending on the circumstances and your statutory rights, this may involve a repair, replacement or refund.

Your statutory rights apply regardless of whether an item has been personalised.

How to Request a Return

Please contact KiSS Print Studio with your name, order details and the reason for your return or enquiry.

Email: info@kissclothingonline.com

I'll review your request and explain the next steps, including any return arrangements.

Nothing in this policy affects your statutory consumer rights.